Dos Alas Designs

Return & Refund Policy

Last updated: October 6, 2026

We want you to feel good about your Dos Alas Designs purchase. Here is how returns, personalization, and order issues work.

30-day returns for standard items

For non-personalized items, contact us within 30 days after delivery to request a return. Items returned for a change of mind must be unused, in their original condition, and include their original packaging and all included parts. Please provide your order number or proof of purchase.

Personalized and custom items

Items made with your chosen name, town, image, text, or other individualized specifications cannot be returned or exchanged simply because you change your mind. This does not exclude help or remedies for items that are damaged, defective, incorrect, or do not match the agreed customization, or any rights required by applicable law.

How to request a return

Email info@dosalasdesigns.com with your order number and the item you wish to return. We will provide return instructions and the appropriate mailing address. Please contact us before mailing a return so we can identify and process it correctly.

Return shipping costs

You are responsible for return postage for an ordinary change-of-mind return. Original delivery charges are not refunded for a change-of-mind return, except where required by law. For an item that arrives damaged, defective, or incorrect, Dos Alas Designs covers the reasonable return shipping costs when a return is needed; contact us first for instructions.

Damaged, defective, or incorrect items

Please contact us as soon as you discover an issue, include your order number, and send photos of the item and packaging if available. Keep the packaging while we review the issue. We will work with you on an appropriate replacement, repair, or refund. Reporting an issue outside the ordinary 30-day return window does not remove any statutory rights you may have.

Refunds and exchanges

After receiving and reviewing an ordinary return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund. To exchange a standard item, contact us about returning it and ordering the replacement; availability can vary.

Cancellations and customization changes

If you need to cancel or correct an order, contact us promptly. We will confirm whether production or shipment has begun and what changes remain possible. Please check spelling and customization instructions carefully before ordering. Any mandatory cancellation or refund rights under applicable law still apply.

Your rights

This policy does not limit consumer rights or remedies that cannot be excluded under applicable law.

Contact

Email: info@dosalasdesigns.com
Dos Alas Designs
Miami, Florida, United States.