Dos Alas Designs
Frequently Asked Questions
DOS ALAS DESIGNS · HELP
A little help, con cariño.
Your questions about ordering, personalization, delivery, and returns—answered.
FAQ · Shipping & Production · Custom Orders · Returns · Contact
Where are your pieces made?
Dos Alas Designs creates in Miami, drawing inspiration from Puerto Rico, Cuban influences, and the memories that make a place feel like home. Learn more on our About Us page.
How long will my order take?
Check the production estimate on the product page. Production and shipping are separate: the item needs to be made before its journey to you begins. Some custom pieces have an approximately two-week production estimate; that is not a storewide delivery promise.
Do you ship to Puerto Rico?
Yes. We ship within the United States, including Puerto Rico, to destinations supported at checkout. Available delivery options and charges appear at checkout.
Can I personalize a design?
Selected items offer customization. Use the fields on the product page and double-check names, spellings, and town selections. For an idea that isn’t listed, email us before ordering. See Custom Orders.
Can I send an inspiration photo?
Yes—email us your idea or a reference image before ordering. If you have already ordered, include the order number. A website upload field is not currently promised for every product. Submit only images you own or have permission to use, and avoid unnecessary sensitive information.
Will I receive a design proof?
Proofs are not automatically included with every order. If you need a preview or approval before production, contact us first so we can confirm what is possible for your item.
Can I change or cancel my order?
Contact us promptly. We will check whether production or shipment has started and confirm what changes remain possible. Applicable consumer rights still apply.
How do returns work?
Standard items have a 30-day return request window after delivery. Personalized items are not eligible for change-of-mind returns. Damaged, defective, or incorrect items are addressed separately. Read the Return & Refund Policy.
Who pays return shipping?
You cover postage for ordinary change-of-mind returns. We cover reasonable return postage when a damaged, defective, or incorrect item needs to be returned. Contact us first for instructions.
My order arrived damaged or hasn’t arrived. What should I do?
Email us with your order number and details. For damage, include photos if available and keep the packaging while we review. For a missing delivery, check tracking if provided and confirm the address, then contact us so we can investigate.
How do I care for my purchase?
Follow the instructions on its product page. Care varies by material and finish. The cafecito cup set is hand wash only: do not microwave, use a dishwasher, expose it to high heat, or soak it for long periods.
How can I reach you?
Email robertocruzbooks@gmail.com. We can help in English or Spanish. Please include your order number if the question is about a purchase.
Still have a question?
Email robertocruzbooks@gmail.com. For order questions, include your order number.